Privacy Policy

Effective Date: October 5, 2025

Voios, Inc. (“Voios,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our services, or communicate with our AI agents.

1. Information We Collect

Business Information: Company name, contact details, calendar data, and service information provided during onboarding.

Call Data: Audio recordings, transcripts, call logs, and SMS messages processed through our platform.

Usage Data: IP address, browser type, and site analytics to improve performance.

Payment Information: Collected and processed securely through third-party providers (e.g., Stripe).

2. How We Use Information

To provide and improve our AI answering and scheduling services.
To communicate with clients and provide support.
To analyze usage and enhance user experience.
To comply with legal obligations and prevent fraud.

3. Data Sharing

We do not sell your information.

We share data only with trusted service partners (e.g., Twilio, OpenAI, Google) strictly to operate the service.

4. Data Security

We use industry-standard encryption (TLS) and secure infrastructure to protect your information. Access is restricted to authorized personnel only.

5. Retention

Call data and transcripts are retained as long as necessary to deliver services or as required by law. Clients may request deletion at any time.

6. Your Rights

You may request access, correction, or deletion of your data by emailing privacy@voios.ai.

7. Updates

We may update this policy occasionally; material changes will be posted here with a new effective date.